Chromobyte's Minecraft, dedicated server, and VPS products are sold as unmanaged services. We will help you with any errors, general questions, network issues, or hardware issues. Other support inquiries such as software installation or plugin configuration will require a Managed Support Ticket to be opened or you must have the Managed Hosting addon.
Some people feel that they will absolutely need a managed hosting solution and the managed support tickets would not be completely ideal for that. To compensate, we offer a managed hosting addon for VPS, Minecraft, and dedicated servers for an additional monthly fee instead of the one time management payments that the managed support tickets require. The managed hosting addon only includes installation and configuration - we do not monitor your service or proactively troubleshoot issues.
Managed Hosting Addon: $15.00 per month per service
If you are interested in the Managed Hosting Addon you can add it to your order in the client area here.
In addition to the above, Chromobyte offers unparalleled support that will gladly help with any concerns that arise.